Refund and Return Policy

15-Day Returns on Eligible Items

We accept return requests for eligible, non-custom merchandise within 15 days after the order is delivered or picked up.

To qualify for a return, the item must be unworn, unused, unwashed, unaltered, and in its original condition with any original tags and packaging. A receipt or other proof of purchase is required.

To request a return, email us at crafteesprints@yahoo.com before sending or bringing back your order. Items returned without prior approval will not be accepted.

Approved returns should be sent to:

[205 Equestrian Drive, Waxahachie Tx 75165

]

Customers are responsible for return shipping costs unless the return is due to an error made by Craftees or a verified defective product. Original shipping charges are nonrefundable.

Custom and Personalized Orders

All custom, personalized, made-to-order, decorated, or specially produced merchandise is final sale and cannot be returned, exchanged, or refunded.

This includes, but is not limited to:

• Custom-printed apparel
• Personalized apparel
• Embroidered merchandise
• DTF transfers and gang sheets
• Banners, signs, decals, stickers, and vehicle graphics
• Products featuring names, numbers, photographs, logos, or custom wording
• Special-order garments, colors, sizes, or materials
• Products made using customer-provided artwork
• Bulk, team, organization, school, and business orders

Because these products are created specifically for each customer, they cannot be restocked or resold.

Artwork Approval and Customer-Supplied Information

Customers are responsible for carefully reviewing all artwork proofs, spelling, names, numbers, dates, colors, garment sizes, quantities, placement, and other order details before giving approval.

Once artwork is approved or production has begun, changes, cancellations, returns, or refunds will not be available.

Craftees is not responsible for errors included in customer-provided information or artwork, or for details approved by the customer. If Craftees produces an order differently from the final approved proof, please contact us so we can evaluate the issue and make it right.

Colors displayed on phones, computers, and other screens may vary slightly from the finished printed product. Minor color differences are not considered defects.

DTF Transfers and Gang Sheets

DTF transfers and gang sheets are custom-produced and are final sale.

Customers are responsible for verifying artwork quality, dimensions, resolution, spelling, transparency, and layout before submitting or approving an order.

Craftees is not responsible for transfers damaged because of incorrect temperature, pressure, pressing time, peeling method, application, garment compatibility, laundering, or care. Pressing instructions are recommendations, and adjustments may be required depending on the heat press, garment, and material being used.

Damaged, Defective, or Incorrect Orders

Please inspect your order immediately after delivery or pickup.

If an item is damaged, defective, incorrect, or materially different from the approved order, contact us at crafteesprints@yahoo.com within three business days of receiving it.

Please include:

• Your name and order number
• A description of the issue
• Clear photographs of the item
• Photographs of the packaging if the order was damaged during shipping

Do not discard, wear, wash, alter, install, press, or otherwise use the affected product while your claim is being reviewed.

If Craftees confirms that an error or defect occurred, we may provide a correction, replacement, store credit, or refund, depending on the circumstances. We may require the original product to be returned before issuing a replacement or refund.

Normal wear, improper care, customer damage, incorrect installation or application, and slight differences in color or product appearance are not considered manufacturing defects.

Cancellations

Cancellation requests must be made before artwork, ordering of materials, or production has begun.

Once artwork services, materials, or production have started, the order cannot be canceled or refunded. Design fees, setup fees, digitizing fees, deposits, and charges for specially ordered materials are nonrefundable.

Sizing

Customers are responsible for selecting the correct garment size. Size charts are provided as a general guide, and measurements may vary slightly by brand and garment style.

Custom apparel cannot be returned or exchanged because the customer selected the wrong size. We strongly recommend reviewing the applicable size chart before ordering.

Sale Items and Gift Cards

Sale, clearance, promotional, discontinued, and final-sale merchandise cannot be returned or refunded. Gift cards are nonrefundable.

Exchanges

We do not offer direct exchanges on eligible non-custom merchandise.

If a return is approved, you may return the eligible item and place a separate order for the replacement. Custom and personalized merchandise cannot be exchanged.

Refunds

We will notify you after your approved return has been received and inspected.

If the refund is approved, it will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.

Original shipping charges, rush fees, design fees, setup fees, digitizing fees, deposits, and other nonrefundable charges will not be included in the refund.

If more than 15 business days have passed since your refund was approved, contact us at crafteesprints@yahoo.com.

European Union Orders

If we ship merchandise to the European Union, eligible non-custom merchandise may be subject to the European Union’s 14-day cancellation period.

Custom-made and clearly personalized products are generally excluded from the cooling-off right where permitted by applicable law.

Contact Us

For questions regarding returns, order problems, or this policy, contact:

Craftees
crafteesprints@yahoo.com